Product Warranty

You have a 24-month warranty against material and manufacturing defects from the date of purchase. The warranty is handled by the dealer, even if this is an online shop. As specialists, they can assess the fault. If you believe you are eligible for a warranty assessment, we advise you to return to the dealer from whom you purchased your Koelstra product. In that case, please bring your proof of purchase and warranty card with you to ensure prompt processing.

The warranty is available only to the original owner and is non-transferable. The warranty applies only to products to which the user has not made any modifications themselves.

Service

If you have purchased a Koelstra product from an authorised sales outlet or (online) retailer, you should contact the relevant sales outlet for warranty, repair or service parts.

The sales outlet acts as the first point of contact and will handle all further warranty and service matters.

Products purchased directly from Koelstra will be handled by our own customer service team; to do this, please complete the contact form or email us at: sales@koelstra.com.